The one day a year families from near and afar gather together for reflection, food and laughter!
Our plans were fully inteded to do so as we headed out early Thanksgiving morning, my husband one way and I another to spend time with each of our families. As our journey’s begun, my husband got broke down. A half hour to board my last flight, I couldn’t bear to leave my husband stranded so I turned around!
As everyone was carving turkey’s and toasting in good spirit, we were scrambling to figure out how we were going to get through this. With no tow trucks in service on Thanksgiving day to tow 300 miles, we decided to call it a night and not drain our spirit.
The next day we arise and a tow truck was available that morning to our surprise! After 300 miles and the broke down ordeal, I reflect on the experience that was not at all ideal! Although it was stressful and dreadful to be stranded, we are thankful that we were not truly left empty handed. While we are grateful for all we needed to call upon, unfortunately a couple left us with a frown:(
First off, a HUGE THANKS to AAA for calming our fears with the first question on the phone call before anything else, “Are you safe?” We appreciated the sincere apology for the concerted effort to find a tow on Thanksgiving night!
Then to Delta, although the experience was not as smooth, I was able to get on a return flight without to much askew. Life lesson learned at the airport — all the Delta Help desks in the terminal with the staff behind the counter, are not all what I hoped for! I arrived at the counter and advised the agent that I needed to get on a flight back home to get to my husband who was broke down — ‘sorry can’t assist you, please use the phone to adjust your flight’ … so much for my initial plight!
Safely landed at my return destination and off I was to Hertz. Fortunately with my Tmobile account, I was able to get Delta inflight wifi at no cost and book a Hertz rental which is a partner with AAA that offered 30% off. It was Thanksgiving and the Gold counter at Hertz was closed so I got dropped at the main building. The agent looked up my rental and directed me to go outside and turn to the left and pick a car. At first it was excitement that I got a choice but after getting outside and turning left, which was opposite the Gold lot, my bubble quickly burst. I chose a car out of the three on the lot however being a Gold member I thought I would double check — the response was not so golden but at least I had wheels to press on. The short of the story with Hertz, the rental agreement did not include the AAA CDP discount that my confirmed itinerary clearly stated. After dealing with customer service and manager at the rental location, because I drove off the lot, it was basically my fault!
The silver lining, we made it through and gained a higher appreciation for our AAA roadside assistance and premier membership. And learned that no matter what your situation is, the big leaders in the service industry, Delta and Hertz don’t care — sorry honey, we just want your money!